Collection

terms & privacy



payment
All payments are in Canadian dollars. You have two payment options:

  1. Securely done via PayPal which accepts major credit cards or your PayPal account. You DO NOT need a PayPal account nor do you need to create one to buy our products. When doing your checkout, look for the link "Continue" under "Don't have a PayPal account?". Since the transaction is done through this well known third party, we will not see nor store any of your sensitive information like credit card number. Only shipping information will be sent to us. It's as easy as 1-2-3
  2. Don't feel comfortable ordering online? Call us at 410 598-9661 and pay with your credit card.
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delivery
Canada
All shipping is done with Canada Post or USPS using Regular Ground service for a cost of $4.00. Get free shipping with purchase of $100 and more. Handling and delivery time is 10 business days depending on the destination. For express shipping, please send us an email for rate information.

United States
All shipping is done with Canada Post or USPS using Regular Ground service for a cost of $4.00. Get free shipping with purchase of $100 and more. Handling and delivery time is 5 business days depending on the destination. For express shipping, please send us an email for fees information.

International
All shipping is done with Canada Post or USPS using Regular Ground service for a cost of $4.00. Get free shipping with purchase of $100 and more. Handling and delivery time is 15 business days depending on the destination. For express shipping, please send us an email for fees information.
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exchange and refunds
We want you to be 100% satisfied with your purchase. To ensure quality and satisfaction, we carefully inspect all of our merchandise before shipping.

Product defect: Our products are guaranteed from defects if returned within 30 days of the delivery date and will be replaced free of charge, provided the original products are returned. Return shipping and handling are at your own expense. Packages must be returned pre-paid, as we will not accept COD deliveries.

Unsatisfied: If for any other reason than shipping damage and product defects you are not fully satisfied with your purchase, you may return items that are unused and in their original packaging including all tags within 30 days of the delivery date for an exchange or a refund of the purchase price, less shipping and handling. We cannot accept returns for products delivered after 30 days. We reserve the right to determine whether or not a returned item is in its original condition. Return shipping and handling are at your own expense. Packages must be returned pre-paid, as we will not accept COD deliveries.
  • Jupiter Freedom Ltd will credit refund within 30 days of reception of all items. We will refund you in the same manner that you paid once the merchandise is received by us.
  • Any refunded items is subject to a 15% restocking fee
Return procedures:

1. In order to return a product for an exchange or refund you must first request a Return Authorization Number by emailing us at customerservice@jupiterfreedom.com and providing the following information:
  • your full name and full address
  • the invoice number of the damaged product
  • item number found on the invoice
  • date the product was received
  • a description the product's damage
  • your request for a "Refund" OR "Exchange" - For an exchange, please mention your choice of replacement product name found on www.jupiterfreedom.com
2. Within 48 hours, we will send you an email back with your Return Authorization Number and a return address. Please note that no returns will be accepted without this number.

3. When returning your items, please send us a copy of the original invoice inside the package. When shipping, you must use an insured carrier such as Canada Post, USPS, Federal Express or UPS.
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privacy
Jupiter Freedom collects personal information required to fulfill orders and to send out emails when opted-in. We do not collect or store credit card information since the payment process is done via PayPal. Any personal information in our possession will never be disclosed to a third party except for a third party responsible for payment process, mail and email delivery.

We may also collect non-personal information in an aggregated form in order for us to better understand our customer base or to make improvements to our products and website. Also, our website makes use of browser cookies to quickly identify your preferences (for example but not limited to: language) and to allow web behavior tracking (for example but not limited to: amount of visits, amount of purchases, popular paths).

Please note that this Policy can change over time without notice. If you have questions, you can contact us at info@jupiterfreedom.com. We will get back to you within 48 hours.
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As seen in
By submitting a video or picture to Jupiter Freedom via the "As/Be seen in" section or email, you are representing that you own all copyrights or have express permission from all copyright owners to submit it and you are authorizing Jupiter Freedom Ltd to publish it on this website. We reserve all rights to publish or not any videos or pictures sent to us.
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