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frequently asked questions

Will my arm be too small or too big for the elastic fit?
Jupiter Freedom only uses good quality elastic straps to ensure comfortable and durable wear. The strap is adjustable with a velcro fastener which allows you to wear your hands-free bag on your lower or upper arm, wrist, thigh, calf or ankle. You should always be able to fit a finger between your arm and the elastic strap so it is not too tight.

Below are the different elastic strap sizes.
MeliPak™ automatically comes with the Long and PixiPak™ with Short.

 
Short
Long
Total length
16" x 1"
24" x 1"
Ankle
5"- 9"
--
Arm
5"-10" kids
9" - 13"
Calf
13"-17"
9" - 13"
Thigh
13"-17"
21" - 27"
Waist *
---
21" - 27"
Wrist
5"- 9"
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How do I adjust the elastic strap's size?
leg

1. Pull the elastic from the top right corner until the fastener comes out. Try different settings to see which one feels more comfortable around your arm.

leg

2. Once you've found the best fit, slide the fastener back into the corner hole so it is hidden from view.

 

leg

3. If you are not going to use the larger setting, you may cut the fastener tip with sharp scissors right above the stiches.

 

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How do I wear it on my arm, waist or leg?

armwristankle
Arm, Wrist or Ankle wear
Insert the elastic strap into top right hole and push it until it comes out of the top left hole. Insert the same elastic tip into bottom right hole and push it until it comes out of the bottom left hole. The end result should form a figure 8 shape. Then adjust to your size (see instructions below)

arm
Waist wear
Remove the elastic strap. Insert a small belt or long scarf into one of the top holes and push it until it comes out of the other top hole.

leg
Leg wear
Insert the elastic strap into the top right hole and push it until it comes out of the top left hole. Once adjusted to your size, slide the fastener back into a hole so it is hidden from view.

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In which stores can I purchase your products?
Our products are available to purchase on this website and at exhibitions around Canada and the US. Find out where to buy
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Do you ship elsewhere than Canada and the United States?
If you live outside of the US and Canada and wish to purchase Jupiter Freedom armbags, please send us an email at info@jupiterfreedom.com with "international shipping" as the subject line. We will contact you for shipping costs and time.
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What is your return policy?
To have more information about exchange and refund policies, please see our Terms & Privacy.
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Can I go swimming with your arm bags?
Although your essentials are mostly protected from the rain because of the integrated foam on the front and back panels, they are not waterproof. You should not go into the water with your bag since it could damage the contents inside it. However, keep an eye out for our new waterproof product line coming soon for all your beach activities...
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